Frequently Asked Questions

Yes. Every Prakassa garment is custom-made according to the size and measurements selected or provided by the customer, allowing us to prepare each piece specifically for you.

Custom-made orders generally take approximately 3–4 weeks to dispatch from the date of order confirmation. The timeline may vary depending on the garment, customisation, fabric availability, or other production requirements.

Once your garment has been completed and passes our final quality check, it is carefully packed and handed to our courier partner. Tracking details will be shared once the order is dispatched.

No. All Prakassa orders are prepaid, and Cash on Delivery is not available.

Orders can be cancelled within 24 hours of placing the order. After this period, cancellations are not accepted because production may already have begun for your custom-made garment.

Prakassa follows a no-return and no-refund policy for custom-made garments, except in limited circumstances such as an approved genuine manufacturing defect.

For a defect claim, you must provide a clear and uninterrupted unboxing video within 24 hours of receiving your order. The issue will be reviewed by the Prakassa team, and an exchange may be provided if the defect is confirmed as a genuine manufacturing issue.

A difference in fit or sizing is not automatically considered a product defect. Where possible, Prakassa may assess the garment for alteration, with all applicable alteration or exchange costs borne by the customer.

For a confirmed manufacturing defect, you may choose an exchange. If you do not wish to proceed with an exchange, Prakassa may issue a credit note instead of a monetary refund. The credit note is valid for 6 months, is transferable, and cannot be redeemed for cash.

No. All sale, discounted, and promotional products are final sale and are not eligible for returns, exchanges, alterations, cancellations, or credit notes.

Follow the care instructions provided with the garment. Silks and heavy garments are recommended for professional dry cleaning, while heavy or embellished pieces should be stored in muslin cloth bags to allow the fabric to breathe and protect the detailing.